Questions and answers
About the digital Rred Card
Do you still have questions that have not been answered in the following FAQ? Just give us a call on +49 (0) 7652 1206 8239 (Monday to Sunday and on public holidays from 9am-5pm).
Or send us your request by e-mail to: email@example.com
After booking with your Card host, you will receive a request to fill out your registration form online (quick check-in). After you have returned the completed registration form to your host, you will receive another email in which you can activate your Card. After the registration on mein.hochschwarzwald.de you will be informed in a third email as soon as the card has been activated. After the registration (button in the email) you will get to your card area and find the inclusive and plus services below the picture of your Red Card.
Each Card guest receives their own QR code. The QR code of the guest and those of his fellow travelers are located under my Card (QR code) or tickets. The QR code can also be used in printed form.
select "My Card (QR code)". Below the image of your card you will find the plus services
select "Overview card". Here you can filter the services. To see only the Plus benefits, select "CARD Plus (-20%)
There are inclusive and plus services. The inclusive services include, for example, museums, outdoor pools, mini golf, adventure golf, cross-country ski rental and toboggan-to-go and are free of charge for Card guests. As before, the inclusive services can usually be visited simply by using the QR code. However, there are exceptions where you have to register before your visit.
To enjoy our inclusive services even without internet reception, we recommend that you download your QR code and those of your fellow travelers to your cell phone.
Important: The inclusive services can be used on each full day of the vacation and either on the day of arrival or departure.
With the Plus services, the Card guest receives a 20% discount on the respective daily admission price. The plus services include, for example, the ski lifts, the bathing paradise or the Steinwasen Park.
The plus services must be booked via mein.hochschwarzwald.de and cannot be claimed on site at the daytime ticket offices.
The discount will be deducted for the purchased plus services in the total in the shopping cart.
For the entrance you need the QR code, which you will find in your emails after booking in the voucher.
Please note: Since the internet connection is not available in large parts of the Black Forest, we recommend to book the plus services already in the accommodation.
You can find detailed instructions on how to book the Plus services here:
Detailed instructions on how to book the Seegeheimnis can be found here: Seegeheimnis: -20% off the puzzle backpack.
Your Card and those of your fellow travelers will be displayed under Tickets. There is no possibility to additionally activate one of the cards valid for this vacation in another user account.
If you and your fellow travelers want to visit different attractions, there are two ways to ensure each traveler access to his/her own QR code:
the fellow travelers who want to visit a different attraction than yourself can log in to the user account in which the cards are activated, in order to be able to open their own card on a different smartphone each time.
by clicking on "Download as PDF document" on the guest card of a fellow traveler, you can easily download the QR code for the use of the free included services and send it, for example, by e-mail to your fellow travelers. If you book Plus services, a separate QR code is generated, which is displayed in your user account and also sent to you by e-mail in a PDF document. You can send this to the passengers for whom the Plus service was booked.
Please note that the tickets (QR codes) are personal and cannot be transferred. Each traveler must show his or her own QR code at the ticket office of the attraction.
If you do not have the possibility to fill out the online registration form in advance, you arrive as usual at your card host and fill out the registration form at check-in. You will then receive the QR code in printed form.
Plus services can be booked at the tourist information offices in the Upper Black Forest - online booking is not possible.
The Konus card, which allows you to use public transport free of charge, is not yet available digitally. You will therefore receive it in printed form as before. You can find more information about the Konus card at: KONUS-Gästekarte | Schwarzwald Tourismus GmbH.